WeSupplyLabs Reviews - Features, Pros & Cons, Pricing (2023)

This multidisciplinary review by WeSupplyLabs has been put together after a thorough review.

  • 50+ user reviews from WeSupplyLabs from multiple review platforms
  • 20+ reviews from industry experts
  • 10+ testimonials from D2C brands
  • Discussion with more than 10 supply chain managers

1) What is WeSupplyLabs?

WeSupplyLabs is a software solution that allows you to automate post-purchase functions on your website for a better user experience. TheEcommerce Order Tracking Management SoftwareThe company enables you to reduce your customer support costs by 23% and allows the team to focus on solving problems. With these integrations on your website, you can build a loyal customer base that will help you grow and expand.

The software allows you to add additional features to your checkout page such as B. Estimated shipping costs and product recommendations to increase conversions. Easily communicate with your brand and build brand loyalty and trust with proactive notifications sent to customers via SMS and email.

One of the key features of WeSupplyLabs is that you can automate the entire returns process on your website. You can set parameters and more than 50 cases. After that, returns management no longer requires manual intervention in most cases and allows returns and exchange of experiences without effort and hassle.

However, WeSupplyLabs reviews show that setting up the return process and return parameters can be quite tricky. Additionally, user reviews also suggest that the software has limited carrier integration. This can make it difficult to reach you and affect delivery times.

2) WeSupplyLabs Reviews: A multidisciplinary review of WeSupplyLabs

Now that we have familiarized ourselves with the WeSupplyLabs software, let's take a deeper and critical look at the software's features and services. All information and insights shared below have been written after careful consideration of interviews with industry experts and detailed reading of WeSupplyLabs user reviews available on various review platforms.

2.1) Delivery Services

Although WeSupplyLabs is an automation software, the company also includes delivery services. This means you may need to use their shipping services if you want to automate the post-purchase experience on your website.

Advantages:

A multi-channel approach to fulfillment [our rating: 3.5 out of 5]

Even if the orders are shipped through the same channel, you can allow the customer to choose the shipping/pickup method on your website. The software allows you to schedule doorstep delivery, street pickup, and store pickup.

Against:

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Limited Courier Partners [Our Rating: 2 out of 5]

Although there are quite a few courier services under the API, WeSupplyLabs reviews show that many users struggle to extend their reach and deliver to some popular but remote areas due to the limited number of carrier partners.

WeSupplyLabs Reviews - Features, Pros & Cons, Pricing (1)

2.2) Back in management

Returns are an essential part of the online customer experience and WeSupplyLabs services allow you to automate the returns experience on your website and platform. Hassle-free returns can build brand loyalty and help build a loyal, repeat customer base.

Advantages:

Self-Service Returns [Our Rating: 4.5 out of 5]

One of the most outstanding features is that the software allows you to automate the entire returns process on your website. With preset parameters, you can automate everything from return authorization to return processing to sending return status updates.

Against:

Choosing the logistics service provider for the return [Our rating: 2 out of 5]

WeSupplyLabs does not allow you to choose a courier partner for your returns. This can impact the returns experience on your site and increase returns logistics costs.

Complicated initial setup [Our Rating: 1 out of 5]

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Reviews from WeSupplyLabs show that setting up a returns process on your platform can be quite complex. While multiple studies highlight the issue, we have found that this issue highlights the problems it can cause.

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2.3) Order Tracking

Order tracking is an essential part of the post-purchase experience on an ecommerce site. WeSupplyLabs software allows you to create a branded tracking page and send regular updates and tracking notifications to your customers.

Advantages:

Proactive Notifications [Our Rating: 4 out of 5]

WeSupplyLabs reviews show that the software allows you to send proactive notifications and order updates to your customers via email and SMS. This allows you to create a better user experience and build trust and brand loyalty.

Integrated Tracking [Our Rating: 4 out of 5]

WeSupplyLabs equips you with an integrated tracking dashboard that allows you to track orders across all your sales channels and markets from an integrated tracking dashboard.

Against:

Shipping Exception Update [Our Rating: 2 out of 5]

The software order tracking site does not send updates to the brand tracking site regarding shipping delays or delivery expectations. Your customers won't even be notified of the update.

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Real-time tracking [Our rating: 1 out of 5]

Reviews from WeSupplyLabs show that the software is not the best at providing real-time tracking updates on a brand tracking site or a marketplace tracking site.

2.4) Exceptions and Delays in Shipping

Delivery delays and expectations are part of every logistics process. While it is better if they are avoided, precautions should be taken in your supply chain operations to combat them once and for all.

Advantages:

Centralized List [Our Rating: 4 out of 5]

WeSupplyLabs allows you to manage and ship from one central location to streamline your shipping operations for maximum operational and financial efficiency.

Against:

No management of delivery delays [Our rating: 1 out of 5]

While the Software provides automated solutions for post-purchase features, the Software does not provide automated solutions for dealing with shipping delays and expectations. Reviews from WeSupplyLabs show that the software does not actively send notifications about delivery delays.

No automatic NDR generation [Our Rating: 2 out of 5]

For failed or fraudulent shipments, you may need to manually generate NDR reports and contact customers to avoid failed shipments.

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3) Conclusion

While WeSupplyLabs is a viable solution for businesses and retailers looking to automate post-purchase functions on their websites, the software may not be suitable for those looking for a complete shipping solution. The software's self-service returns feature and proactive customer notifications make it an ideal post-sales customer retention tool. However, a lack of shipping and order management services can hamper your fulfillment process.

4) Final Results

In our expert review, WeSupplyLabs received a rating of 3 out of 5. Although the software had some interesting features, there are other WeSupplyLabs alternatives in the market that provide these services and other necessary features to support your entire utility operation. You are hereTop competitor of WeSupplyLabswhat to consider.

ClickPost is shipping management software that allows you to automate the entire checkout process. The software has best-in-class features like automationDDR-Management, proactive notifications across multiple channels, early COD reconciliation, etc. These features make it one of the most practical alternatives to WeSupplyLabs. Service packages and software prices are not suitable for small businesses.

Overall rating: 4.5 out of 5

Shippo is shipping software that allows you to expand and streamline your shipping operations with multi-carrier integration and exclusive discounts on well-known carriers. Another outstanding feature of the software is international shipping support and access to carriers such as DHL,FedExetc. Due to the lack of technical support and the hidden costs that come with itShippo reviewsshow that it may not be the best alternative on the market.

Overall rating: 3.5 out of 5

Narvar is order management software that specializes in improving your website's post-purchase experience. The software allows you to provide multiple delivery options on the checkout page, including in-store and street pickup. The software may lack shipping management services and reviews from Narvaro indicate that the software does not provide real-time tracking updates.

Overall rating: 4 out of 5

Aftership is a shipping management software that allows you to ship with 400+ carriers via a built-in API and dashboard. Also, the built-in dashboard allows you to track your shipments in one place and the returns center allows you to have a hassle-free experience on your platform. However, Aftership's reviews state that the technical support provided by the software is not able to deal with the common errors and bugs of the software.

Overall rating: 3.5 out of 5

ShipStation is an inventory and order management platform focused on streamlining the workflow of the order fulfillment process. The comprehensive software package offers you delivery services with the most famous carriers and other features that enable a seamless user experience on your platform. However, reviews from ShipStation suggest that the platform is prone to bugs and errors, and that the software lacks adequate customer support to deal with downtime.

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Overall rating: 3.5 out of 5

5) Frequently Asked Questions about WeSupplyLabs reviews

5.1) Can I automatically authorize a return at WeSupplyLabs?

For better and faster refunds, you can set up automatic refund approval on your website. You can choose a return logic that allows you to automatically approve returns for up to 30 days.

5.2) Does WeSupplyLabs allow multi-supplier integration?

WeSupplyLabs has partnered with 100+ carriers, including some widely known carriers like FedEx, DHL, etc. to bring you seamless shipping experience. The software is integrated with shipping software such as Shippo and EasyPost.

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